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Over the last several months, since the beginning of the pandemic, we’ve talked primarily about how this would affect sales and finance, but what about service?

In this day and age, where competition is so fierce, we all need an edge to stand out to our customers, and it doesn’t really matter what field you are in; and in the same sense, depending on your industry, your strategy on standing out will differ from others.

Keys? Check. Wallet? Check. Cell Phone? Check. Mask? Oh, wait my mask... (runs back and grabs mask)It used to be so easy for us to leave our houses and forgetting something wasn’t the end of the world. If I forgot my credit cards at home, no big deal, my phone has Apple Pay.

Although it may not be a topic discussed on an everyday basis, compliance is always on the back of dealers’ minds while conducting day to day business. Throughout my automotive career, I’ve always been on the receiving side of dealer audits...

Chop. Chop. No, not the kind you make in the kitchen, nor when you are trying to get someone to hurry up, but rather the type when things are on the chopping block. So what is being cut, you ask? Looks like a few vehicles from the Honda line and several from Mercedes Benz.

How many times a day does your phone ring, and when you look at it, it’s another potential scam phone call? Or when your phone chimes with a text and it’s another annoying form of spam? How many times a day does your phone ring, and when you look at it, it’s another potential scam phone call?

Christmas came early this week for many SUV fans as Ford reintroduces the 2021 Bronco back into the market. It has been 25 years, and to be honest, I do not know much about Fords or anything about the Bronco previously. I do, however, have to admit, it looks pretty badass.

In today’s society, where everywhere we turn, there is always something going on when we turn on the TV. And as we all know, 2020 has been one heck of a year, and it seems like nothing good is going on.

When I think of “auto-payment relief,” I flashback to 2009 when Hyundai announced its Assurance Program, this program was created to help their customers by allowing them to return their vehicles within a year of their purchase date in the event of a job loss.