Phase 6 - Winning Over The Customer

1. Introduction

2. Winning Over Different Types Of Customers

3. Understanding The 4 Stages Of The Customer Journey

4. Knowing When To Speak And When To Keep Quiet

5. Always Answer Customer Questions

6. Why Getting Customer Trust Is Important

7. Driving Customer Satisfaction In F&I

8. The 3 R's In F&I: Recognize, Respond, Relay

9. Success Starts With First Impressions

10. Customer Expectations Vs. Reality

11. Winning Customer Trust

12. Closing Statement