Phase 6 - Winning Over The Customer

Introduction

Winning Over Different Types Of Customers

Understanding The 4 Stages Of The Customer Journey

Knowing When To Speak And When To Keep Quiet

Always Answer Customer Questions

Why Getting Customer Trust Is Important

Driving Customer Satisfaction In F&I

The 3 R's In F&I: Recognize, Respond, Relay

Success Starts With First Impressions

Customer Expectations Vs. Reality

Winning Customer Trust

Closing Statement