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BDC - Incoming Call Guide

Self Study

  • 2

    Lessons

  • 1

    Video

  • 6

    Minutes

Overview

BDC - INCOMING CALL Guide

Our goal is to familiarize you with the Anatomy of an incoming call, so you understand why they call, who they look for, and the importance of speed, volume, and tone.

  • Anatomy of an Incoming Call

    5min 48s
    1 Video
    1 Document

  • Interactive Call Guide

    1 Document