Sections
1. Introduction
2. Preparing the Customer: Without a Trade-In
3. Preparing the Customer: With a Trade-In
4. The Trade Appraisal
5. Online Trade-In Appraisal
6. Presenting Purchase Options
7. Common Customer Responses
8. Putting Yourself In A Better Position
9. Addressing Customer's Concerns
10. Q&A Session
Full Webinar
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