Sections
1.Introduction
2.Things to Consider
3. A Word About Presenting Purchase Options
4. Ask Smart Questions (1st Pass)
5. Ask Smart Questions (2nd Pass)
6. The 3rd Pass
7. The Active Trade Appraisal (Part 1)
8. The Active Trade Appraisal (Part 2)
9. Online Trade-In Appraisal
10. Avoid These Mistakes for Best Result
11. Present Purchase Options
12. Responses to the Purchase Option
13. Addressing Customer Concerns in Purchase Options
14. Addressing Customer Concern (Trade-In)
15. Addressing Customer (General Closes)
16. Q&A Session
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