Sections
1. Discussion About
2. “Expose The Need And Why”
3. The 4 Stages of Addressing Concerns
4. “Comments, Concerns, and Questions by Customer”
5. “The Menu Option Disclosure”
6. How Is F&I Different From Selling Cars?
7. How To Make Customer Trust You
8. "Mistakes F&I Managers Make"
9. Do They Really Want The Car?
10. When Should The Interview For "Customer Finance" Be Conducted?
11. The Importance of The F&I Manager and Sales Manager's Relationship
12. When Should The F&I Manager Be Involved?
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