FRAT Sales 2025

Self Study

  • 157

    Sections

Overview

Sales 2024 – This course is designed to educate sales representatives on necessary fundamentals, so that rules and regulations are understood, complied with and followed.

Welcome to Federal Regulation Annual Training (FRAT) Program

  • Welcome

  • Treat Customers Ethically

Equal Credit Opportunity Act (ECOA)

  • Fair Credit Policy (ECOA)

  • Credit Discrimination

  • Questions / Marital Status

  • Pricing

  • Participation Rate Modification Form

  • Form - Allowable Deviations

  • Commitment - Fair Credit

  • Fair Credit Policy

  • DO NOT Under Any Circumstances

  • Responding to Inquiries

  • Risk Based Pricing / Credit Score Disclosure / Exception Notice

  • Exception Notice

  • Reporting

  • Adverse Action

  • Action Procedures

  • Quiz-ECOA

Secure Document Area - Three Mandated Federal Regulations

  • Three FTC Rules

  • Regulation 1: Safeguards Rule

  • Regulation 3: Red Flags Rule

  • Regulation 2: Disposal Rule

  • Quiz-Secure Documents

Nonpublic Personal Information (NPI)

  • Electronic Data Breaches of NPI

  • What is NPI?

  • NPI

  • Is Electronic Data Considered NPI?

Social Engineering

  • What is Social Engineering?

  • Email From a Friend

  • Phishing Attempts

Best Practices for Safeguarding Electronic Information

  • Best Practices for Safeguarding Electronic Information

  • Security

  • Security- Continued

  • The Gramm-Leach Bliley Act (GLB Act)

  • Quiz-Safeguarding Customer Information

FTC Disposal Rule

  • About the FTC Disposal Rule

  • The Disposal Rule at Work

  •  The Disposal Rule Allows Outsourcing

  • Quiz-FTC Disposal Rule

Steps to Address Protecting Customer Information

  • Protecting Customer Information

  • Strategies for Information Security Programs

Safeguards Rule - Changes & Amendments

  • Safeguards Rule

  • Safeguards Amendments 2024

  • Important Changes to Safeguards

  • Quiz- Safeguard Rule

Red Flags Rule

  • Identity Theft

  • NPI Compliance Program

  • Red Flag Customer Contact Role

  • Red Flag Coordinator Role

  • Chain of Command

  • Red Flag Responses

  • Red Flags Suspicious Details

  • Factors To Consider When Identifying Dealership Red Flags

  • Red Flags Suggested by the FTC

  • Challenge Questions

  • Credit Freezes and Fraud Alerts

  • SSN Scams

  • Best Practices for Red Flags

  • The Rule of Common Sense

  • NEVER / ALWAYS

  • General Duties Summary

  •  Red Flag Suspicious Documents

  • Quiz- Red Flag Rule

Red Flags Customer Contact Representative Duties

  • What the Red Flags Rule is About

  • Customer Contact Representative Responsibilities

  • Identity Theft Prevention Program (ITPP)

  • Last Step

  • Contact Us

USA PATRIOT Act & OFAC

  • OFAC

  • OFAC Checks

  • Preliminary Match

  • OFAC Penalties & Violations

  • Quiz-OFAC and Patriot Act

The Magnuson-Moss Warranty Act & Vehicle Service Contracts

  • About Magnuson-Moss Warranty Act

  • Vehicle Service Contract

  • CA Emissions Warranties

  • Partial Zero-Emissions Vehicles

  • Federal Emissions Warranties

  • Quiz-Vehicle Service Contracts

IRS/FinCEN Form 8300 Cash Reporting Rule

  • Suspicious Transactions

  • IRS/FINCEN 8300

  • 8300 Filing Rules

  • What is Equivalent to Cash?

  • Quiz- IRS Form 8300

Under Regulatory Scrutiny – UDAP

  • Power Booking

  • Straw Deals

  • Payment Packing

  • Quiz-UDAP

Harassment Prevention

  • Sexual Harassment Is Illegal Under State and Federal Law

  • The Consequences of Unlawful Harassment

  • Recent Sexual Harassment

  • Unlawful Harassment

  • Personal/Individual Liability Issues

  • What About Customers and Clients?

  • Education and Accountability

  • Why Harassment Training is so Important

  • Recognize and Respond To Unlawful Harassment

  • Two Kinds of Unlawful Workplace

  • Hostile Working Environment

  • Harassment-Free Workplace

  • Protected Characteristics Include:

  • Examples of Harassment

  • Causation

  • Context is Critical

  • Unlawful Harassment Includes

  • Verbal Harrassment Examples

  • Verbal Conduct

  • Physical Harassment

  • Physical Harassment Examples

  • More Examples of Sexual Harassment

  • Best Practices for Supervisors

  • Harassment-Free Workplace

  • Supervisor Responsibilities

  • Responding to a Complaint of Harassment

  • As a Bystander to Harassment

  • Participate in Prompt and Thorough Investigations

  • DO NOT

  • DO NOT Retalliate

  • Pre-Dispute Arbitration

  • Resources

  • Quiz-Harassment Prevention

OSHA

  • Working Surfaces Objectives

  • Walking-Working Surfaces

  • Slip Hazards

  • Trip Hazards

  • Fall Hazards

  • Working Surfaces Review

  • Action and Fire Plans Objectives

  • Action Plan Introduction

  • Action and Fire Exit Routes

  • Emergency Action Plan

  • Evacuate or Shelter-in-Place?

  • Evacuation and Shelter Procedures

  • Fire Prevention

  • Fire Emergencies

  • Action Plan Review

  • Portable Fire Extinguishers

  • Personal Protective Equipment (PPE) Objectives

  • PPE- Responsibilities

  • Bodily Protection

  • Electrical Safety Objectives

  • PPE Review

  • Wiring and Equipment

  • Power and Utility Lines

  • Energized Sources

  • Electrical Hazards

  • Introduction to Electricity

  • Electrical Safety

  • Electrical Review

  • What are Hazardous Materials?

  • Hazardous Materials Objectives

  • Hierarchy of Controls

  • Types of Hazards

  • Controlling Physical Hazards

  • Hazardous Materials

  • Controlling Health Hazards

  • Hazardous Materials Review

End

Acknowledgement

ADCO – Presentation Disclaimer

This presentation and any accompanying materials are provided for informational purposes only and should not be construed as legal advice from the Association Dealership Compliance Officers (ADCO) or the individual presenter(s).   The presentation is not a substitute for legal counsel or advice on any matter which must be tailored to specific facts and circumstances.  No attendee of the presentation should act or refrain from acting solely on the basis of any information included in the presentation.  Attendees should seek appropriate legal or other professional advice on legal matters specific to their business and operations.

The presentation is not intended to be an exhaustive review of all laws and regulations on any subject.  The presentation does not attempt to recite, nor cover, all aspects of the laws and regulations that may affect or apply to the sale and financing of a motor vehicle.  Instead, they focus on issues that frequently arise in connection with motor vehicle sales and financing.  Best practices may be discussed during the presentation, but they not be necessarily the best or only approach to a particular issue. 

We have made every effort to offer current and accurate information with respect to the topic(s) addressed to attendees, but errors can occur.  ADCO and the individual presenter(s) assume no liability or responsibility for any use or misuse of any material or any errors or omissions in the content contained in the presentation.   This material is provided “as is,” with no guarantees of completeness, accuracy, timeliness or suitability and without warranties of any kind, express or implied.  The views and opinions in this presentation and on the following slides are those of the presenter(s) and do not necessarily represent the official policy or position of ADCO.

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