FRAT Operations 2025

Self Study

  • 103

    Sections

Overview

Operations 2024 – This course is designed to educate sales representatives on necessary fundamentals, so that rules and regulations are understood, complied with and followed.

Welcome to Federal Regulation Annual Training (FRAT) Program

  • Welcome

  • Treat Customers Ethically

Secure Document Area - Three Mandated Federal Regulations

  • Three FTC Rules

  • Regulation 1: Safeguards Rule

  • Regulation 3: Red Flags Rule

  • Regulation 2: Disposal Rule

  • Quiz-Secure Documents

Nonpublic Personal Information (NPI)

  • What is NPI?

  • Electronic Data Breaches of NPI

  • NPI

  • Is Electronic Data Considered NPI?

Social Engineering

  • What is Social Engineering?

  • Email From a Friend

  • Phishing Attempts

Best Practices for Safeguarding Electronic Information

  • Best Practices for Safeguarding Electronic Information

  • Security

  • Security- Continued

  • The Gramm-Leach Bliley Act (GLB Act)

  • Quiz-Safeguarding Customer Information

FTC Disposal Rule

  • About the FTC Disposal Rule

  • The Disposal Rule at Work

  •  The Disposal Rule Allows Outsourcing

  • Quiz-FTC Disposal Rule

Safeguards Rule - Changes & Amendments

  • Safeguards Rule

  • Safeguards Amendments 2024

  • Important Changes to Safeguards

  • Quiz- Safeguard Rule

Steps to Address Protecting Customer Information

  • Protecting Customer Information

  • Strategies for Information Security Programs

IRS/FinCEN Form 8300 Cash Reporting Rule

  • Suspicious Transactions

  • IRS/FINCEN 8300

  • 8300 Filing Rules

  • What is Equivalent to Cash?

  • Quiz- IRS Form 8300

Harassment Prevention

  • Sexual Harassment Is Illegal Under State and Federal Law

  • The Consequences of Unlawful Harassment

  • Recent Sexual Harassment

  • Unlawful Harassment

  • Personal/Individual Liability Issues

  • What About Customers and Clients?

  • Education and Accountability

  • Why Harassment Training is so Important

  • Recognize and Respond To Unlawful Harassment

  • Two Kinds of Unlawful Workplace

  • Hostile Working Environment

  • Harassment-Free Workplace

  • Protected Characteristics Include:

  • Examples of Harassment

  • Causation

  • Context is Critical

  • Unlawful Harassment Includes

  • Verbal Harrassment Examples

  • Verbal Conduct

  • Physical Harassment

  • Physical Harassment Examples

  • More Examples of Sexual Harassment

  • Best Practices for Supervisors

  • Harassment-Free Workplace

  • Supervisor Responsibilities

  • Responding to a Complaint of Harassment

  • As a Bystander to Harassment

  • Participate in Prompt and Thorough Investigations

  • DO NOT

  • DO NOT Retalliate

  • Pre-Dispute Arbitration

  • Resources

  • Quiz-Harassment Prevention

OSHA

  • Working Surfaces Objectives

  • Walking-Working Surfaces

  • Slip Hazards

  • Trip Hazards

  • Fall Hazards

  • Working Surfaces Review

  • Action and Fire Plans Objectives

  • Action Plan Introduction

  • Action and Fire Exit Routes

  • Emergency Action Plan

  • Evacuate or Shelter-in-Place?

  • Evacuation and Shelter Procedures

  • Fire Prevention

  • Fire Emergencies

  • Action Plan Review

  • Portable Fire Extinguishers

  • Personal Protective Equipment (PPE) Objectives

  • PPE- Responsibilities

  • Bodily Protection

  • Electrical Safety Objectives

  • PPE Review

  • Wiring and Equipment

  • Power and Utility Lines

  • Energized Sources

  • Electrical Hazards

  • Introduction to Electricity

  • Electrical Safety

  • Electrical Review

  • What are Hazardous Materials?

  • Hazardous Materials Objectives

  • Hierarchy of Controls

  • Types of Hazards

  • Controlling Physical Hazards

  • Hazardous Materials

  • Controlling Health Hazards

  • Hazardous Materials Review

End