Sections
Sales – This course is designed to educate sales representatives on necessary fundamentals, so that rules and regulations are understood, complied with and followed.
Welcome
Treat Customers Ethically
Three FTC Rules
Regulation 1: Safeguards Rule
Regulation 3: Red Flags Rule
Regulation 2: Disposal Rule
Quiz-Secure Documents
What is NPI?
Electronic Data Breaches of NPI
NPI
Is Electronic Data Considered NPI?
What is Social Engineering?
Email From a Friend
Phishing Attempts
Best Practices for Safeguarding Electronic Information
Security
Security- Continued
The Gramm-Leach Bliley Act (GLB Act)
Quiz-Safeguarding Customer Information
About the FTC Disposal Rule
The Disposal Rule at Work
The Disposal Rule Allows Outsourcing
Quiz-FTC Disposal Rule
Safeguards Rule
Safeguards Amendments 2024
Important Changes to Safeguards
Quiz- Safeguard Rule
OFAC
OFAC Checks
Preliminary Match
OFAC Penalties & Violations
Quiz-OFAC and Patriot Act
About Magnuson-Moss Warranty Act
Vehicle Service Contract
CA Emissions Warranties
Partial Zero-Emissions Vehicles
Federal Emissions Warranties
Quiz-Vehicle Service Contracts
Suspicious Transactions
IRS/FINCEN 8300
8300 Filing Rules
What is Equivalent to Cash?
Quiz- IRS Form 8300
Sexual Harassment Is Illegal Under State and Federal Law
The Consequences of Unlawful Harassment
Recent Sexual Harassment
Unlawful Harassment
Personal/Individual Liability Issues
What About Customers and Clients?
Education and Accountability
Why Harassment Training is so Important
Recognize and Respond To Unlawful Harassment
Two Kinds of Unlawful Workplace
Hostile Working Environment
Harassment-Free Workplace
Protected Characteristics Include:
Examples of Harassment
Causation
Context is Critical
Unlawful Harassment Includes
Verbal Harrassment Examples
Verbal Conduct
Physical Harassment
Physical Harassment Examples
More Examples of Sexual Harassment
Best Practices for Supervisors
Supervisor Responsibilities
Responding to a Complaint of Harassment
As a Bystander to Harassment
Participate in Prompt and Thorough Investigations
DO NOT
DO NOT Retalliate
Pre-Dispute Arbitration
Resources
Quiz-Harassment Prevention
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